Within the error message itself, there should also be the consequences of those actions. “Yes, refresh the page.” or “No, stay in the app.” If the error message has a “yes,” “no,” or “cancel” action button, consider adding an action word after it. Even if they don’t read the whole error message, they should be able to easily see which option to choose in order to solve the issue. The action buttons for your error messages should be very clear to users. Users know what the problem is and what they need to do to fix it.Ģ. Sure, it’s a short message but does it tell users anything at all?Ĭlear, concise, and empathetic messaging from Spotify. Just remember that less is more and clarity and usefulness are the most important things. Now, sometimes it might not be possible to write a message that short, so don’t beat yourself up attempting to get to 8 words on your error popup. When the sentences were 8 words or less, users understood the whole 100%.
So, when sentences were 14 words or less, users understood 90% of the messaging. In fact, an oft-cited study by the American Press Institute showed that shorter sentences results in greater understanding by users. The longer a message, the less likely your users will read them. The rule that applies to all UX microcopy also applies to error messaging.
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